FAQs

The Luton DART runs 24 hours a day, 7 days a week, connecting Luton Airport Parkway station to the terminal.

Service frequency:

• Peak times (06:00–09:30 and 14:00–18:00): Every 4 minute.
• Daytime off-peak: Every 7 minutes
• Night service (22:00–04:00): 4–6 times per hour

The journey takes just 4 minutes, and your advance ticket is valid on any DART service throughout your travel day – giving you flexibility if your plans change.

Booking tip: Advance tickets save time at the station. Book your tickets online.

No — Luton DART runs independently from National Rail, operating 24/7 even during rail strikes or disruptions.

If Luton Airport Parkway station is closed:

• DART still runs normally between Parkway and the airport terminal

• Use the DART entrance on Kimpton Road (LU2 0NB) for drop-offs and pick-ups

• Your advance DART ticket remains valid

Important: Even if you can't get to Parkway by train, DART will still get you between Parkway and the terminal. Just arrange alternative transport to Kimpton Road.

DART takes a break on December 25-26 only (the railway station is closed).

The airport remains fully open — you'll just need to travel directly to the terminal by car, taxi, or bus instead. Normal DART service resumes December 27th.

Daily: 7:00am - 7:00pm

Located at Luton Airport Parkway DART station. Perfect for grabbing coffee before your 4-minute journey to the terminal.

Note: For early morning or late evening flights, coffee is available 24/7 at the airport terminal.

DART-only tickets (if you're getting dropped off at Luton Airport Parkway): Book at lutondart.com and receive a digital ticket instantly. Simply scan the barcode at the station barriers.

Traveling by train? If you book a rail ticket to/from "Luton Airport" (via Thameslink or EMR), DART is already included. Your rail ticket works at the DART barriers — no separate purchase needed.

Tip: Booking in advance online takes seconds and means one less queue at the station.

• Adult: £4.90

• Child (5-15): £2.45

• Under 5s: Free

Tickets are valid all day, so you can catch any DART service

Note: These are prices for tickets bought at lutondart.com. Other providers (train operators, ticket machines, contactless at barriers) may charge different rates.

Yes. When booking train tickets, simply select "Luton Airport" as your destination (not "Luton Airport Parkway"). This automatically includes both your rail journey and the DART connection.

Where to book combined tickets:

• nationalrail.co.uk

• EMR (East Midlands Railway)

• Thameslink

Example: A ticket from London to "Luton Airport" includes your train to Parkway plus the DART to the terminal – all in one price.

Just need DART? Book now

Concessionary fares available for:

• Disabled persons (with valid railcard or badge)

• Older Person’s Bus Pass holders

• Companions traveling with disabled passengers

Children 5-15 travel half price, under 5s free.

Good to know: Booking at lutondart.com guarantees our standard £4.90 fare and saves queuing at the station. Your ticket works on any DART service that day.

DART-only tickets are non-refundable but work on any service that day – no need to change your ticket if your schedule shifts.

For rail + DART packages, check with your train operator. For other issues, contact our customer service team.

Don't worry, your ticket is valid until 3:30am the next morning.

Example: Booked a ticket for 15th December, but delayed past midnight? Your ticket works until 3:30am on 16th December.

No need to buy a new ticket or worry about being stranded. DART runs 24/7 to get you home whenever you land.

Oyster cards aren't accepted, but contactless payment works at the barriers (bank cards, Apple Pay, Google Pay).

Even easier: Skip the payment queue entirely by booking ahead at lutondart.com. Digital ticket, straight to your phone, ready to scan.

Once you've submitted your disability railcard or documentation, approval takes up to 72 hours.

After approval, book your discounted tickets anytime at lutondart.com. Your concession stays linked to your account for easy future bookings.

Yes — carers travelling with disabled passengers are entitled to concessionary fares.

When booking with your concession account at lutondart.com, you can purchase up to 4 one-way tickets per day to cover both you and your carer.

Not registered yet? Apply for concession status to unlock discounted fares for you and your carer.

4 single tickets per day, for you and companions / carers.

Tickets can be used anytime on your travel date, so book them all at once for convenience.

Freedom Passes aren't accepted on DART, but you may qualify for our concessionary fares instead.

How to get discounted travel:

1. Register for a concession account

2. Once approved (within 72 hours), book discounted tickets online

3. Your digital tickets work instantly. With the same convenience as your Freedom Pass

The concession applies to both you and any carer travelling with you.

Luton Borough residents get 50% off all DART tickets.

Register with your proof of address — once approved, you'll save half price on every journey. Book ahead and skip the station queues.

Upload any of: Disabled Persons Railcard, Blue Badge, disability benefit letter, or disability bus pass. Luton residents need proof of address.

A simple photo of your document works — approval takes up to 72 hours, then start saving on every journey.

Already booked assistance with your airline or train operator? They'll notify us automatically — we'll be ready to help with your connection between the airport and Parkway station. If not, we recommend you do that now.

Need assistance only at DART stations? Contact us directly.

Booking assistance elsewhere:

• London Luton Airport accessibility

• Thameslink Railway accessibility

• East Midlands Railway accessibility

Your DART ticket remains valid all day, so there's no rush if assistance takes extra time.

Yes — companions travelling with disabled passengers can get free DART tickets.

How to get your free companion ticket:

1. The disabled passenger registers for a concession account

2. When booking, they can add a free companion ticket

3. Carry your companion pass when travelling

Book in advance online to guarantee your free tickets are ready before you travel.

Yes — staff are always on duty at both stations, ready to assist whenever you travel.

This includes full accessibility support at any hour. With advance tickets, you can head straight to the platform knowing help is there if needed.

View our step-free route maps showing:

• Lift locations at both stations

• Step-free paths to platforms

• Accessible toilet facilities

• Level boarding points

Need assistance? Staff are available 24/7 at both stations to guide you along the accessible route. Book tickets in advance for one less thing to worry about.

Both DART stations have live screens showing train times, flight status, and service updates. Audio announcements keep you informed throughout your journey.

Staff are on hand 24/7 if you need help with connections.

Both stations have seating in the waiting areas and on platforms. Priority seating is available for those who need it most.

View exact locations on our station maps, or ask our 24/7 staff to direct you to the nearest seating area.

Remember: The DART journey itself is just 4 minutes, with seats available on board.

Yes — there's a dedicated relief area at the Kimpton Road entrance of DART Parkway Station. See exact location on our station maps.

Travelling with an assistance dog? They travel free on DART. At the airport terminal, additional relief areas are available before check-in.

Book your ticket in advance to make your journey smoother when travelling with animals.

If you lose any property on the Luton DART network, please visit our lost property page to complete a lost property form. 

Need help with:

• Booking issues

• Accessibility assistance

• Lost property

• General feedback

Urgent help? Use station help points or speak to our 24/7 staff at either station.

For the quickest response on tickets and bookings, check our FAQs first — most answers are here.

From Parkway station: Luton Connect Taxis - 01582 353158 

From airport terminal: Multiple operators available on-site

Book your DART ticket in advance, then you can focus on arranging onward travel.

Yes — any taxi or private car can drop you at the station. There's a dedicated drop-off area at the Kimpton Road entrance.

The taxi rank itself is for Luton-registered taxis picking up passengers. For pick-ups, use Luton Connect Taxis: 01582 353158.

Getting dropped off? Book your DART ticket in advance so you can go straight to the platform.

Drop-offs: Yes — all vehicles can drop passengers at the Kimpton Road entrance (LU2 0NB)

Pick-ups: The taxi rank is reserved for Luton-registered taxis only. Arrange your Uber/private hire pick-up from Kimpton Road instead.

This keeps traffic flowing safely and ensures licensed taxis are available for those who need them.

Book DART tickets in advance to head straight to the platform after drop-off.

• Drop-offs: Kimpton Road entrance (LU2 0NB) - free

• Pick-ups: Station car park - charges apply

• Taxi rank: Licensed taxis only

Most people use Kimpton Road for quick drop-offs. Book DART tickets in advance to make drop-offs even quicker.

Your taxi should drop you at the Kimpton Road entrance (LU2 0NB) - all taxis can use this drop-off point.

The taxi rank itself is reserved for Luton-registered taxis picking up passengers, but any taxi from any area can drop you at Kimpton Road.

Book DART tickets in advance to save time after your taxi drops you off.

For trains to London (Platform 1): Kimpton Road entrance (LU2 0NB) – closest to the platform

For trains northbound: Either the station taxi rank or Kimpton Road works well

Both drop-off points are free for quick drop-offs. The station also has a car park if your driver wants to wait with you.

Heading to the airport after your train journey? Book DART tickets now to save time later.

No – unlike the airport terminal, there's no airport surcharge for taxis at DART Parkway station.

You'll only pay the standard taxi fare to your destination.

Remember: The DART journey between Parkway and the airport requires a separate ticket. Book tickets in advance to have them ready when you arrive.

Yes – the Kimpton Road drop-off point is always available, and Luton Connect taxis operate round the clock.

During rare DART service suspensions, taxi arrangements may vary.

Late night/early morning? Consider pre-booking with Luton Connect (01582 353158) to guarantee availability.

Yes – full step-free access from the taxi rank to DART Parkway station.

All Luton taxis at the rank offer:

• Wheelchair accessibility

• Hearing loops

• Intercom systems

Our 24/7 staff can assist with luggage and provide support getting to/from taxis. Just ask at the station or use the help points.

Book DART tickets in advance for a simpler journey.

Possibly during peak times. Pre-book to avoid queuing: Luton Connect (01582 353158).

Or use Uber/private hire from Kimpton Road - no queue needed.

Yes – just show your DART or rail ticket at the barriers. Both stations are fully connected for easy transfers.

Book DART tickets in advance to move smoothly between stations.

Yes, you can easily cross from the APCOA car park to the DART platform at Luton Airport Parkway station. Simply show your valid DART ticket to station staff, and they'll allow you through to catch the shuttle to the terminal.

Note: The crossing point between the car park and DART platform is clearly signposted, and station staff are always available to help if you need directions.

No — DART QR code tickets won't scan at the station barriers, which only accept National Rail tickets.

Simply show your DART ticket to station staff at the barriers, and they'll let you through to reach the DART platform.

Note: Station staff are always available during DART operating hours and are familiar with this process.

Travelling soon? Book your DART ticket in advance to have it ready on your phone before you arrive.

Exit your train and follow the gold DART signs from Platform 1 — they'll guide you directly to the DART station.

You'll need to scan your train ticket at the barriers when entering the DART area. Then show your DART ticket to staff to board the shuttle.

Note: The walk from the train platform to the DART platform takes about 2-3 minutes, and the route is clearly signposted throughout.

Haven't got your DART ticket yet? You can buy one at the station, but booking online beforehand saves queuing time.

Yes — your e-ticket confirmation email serves as your receipt. It includes all the details you need for expense claims or record-keeping.

Tip: Save the email to your phone or print it out if you need a physical copy for your accounts.

Contactless transactions are processed by Transport for London (TfL). You can get your receipt or view your journey history on the TfL website.

Visit Transport for London and look for the "Journey History" or "Contactless" section to access your transaction records.

Need receipts regularly? Consider booking online at lutondart.com instead — you'll get an email receipt automatically and can save time at the station.

The ticket machines are managed by Thameslink. For refunds, use their Online Refund Form.

You'll need your payment details and the time/date of your transaction to process the refund request.

Avoid the hassle: Book your DART ticket online — your ticket goes straight to your phone, so there's nothing to print or lose.