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How to request a refund?

Depending upon how and where you bought your ticket, will depend upon the refund process.

For tickets bought on the Luton DART website or via station QR codes:

Important: Tickets purchased via the Luton DART website or station QR codes are non-refundable, so please double-check your travel dates before buying.

Tickets purchased for a specific date remain valid for travel until 3:30am the following day, allowing for flight delays or schedule changes.

For tickets purchased at DART stations:

  1. Ticket Machines
    Tickets purchased on ticket machines are handled by Thameslink.
    Click here to request a refund from Thameslink
  2. Contactless Payments at Ticket Barriers
    Refunds for contactless payments made at Luton DART stations are handled by Transport for London (TfL). You can request a refund directly via their website.
    Request a TfL refund

Refunds for train tickets from rail operators:

If your train ticket was purchased with a rail operator you will need to contact that rail operator directly to get a refund. Get to their refund pages using the below links: